Privacy policy

Last updated: August 9, 2026

Oak & Psalm operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Oak & Psalm is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

 Categories of Personal Information (California and Other State Disclosures)

For purposes of the California Consumer Privacy Act, as amended, and comparable state privacy laws, the following table describes the categories of personal information we have collected in the preceding twelve (12) months, the sources of that information, the business or commercial purposes for its collection, and the categories of third parties to whom it may be disclosed.

The sources of this information, the purposes for which it is used, and the parties to whom it is disclosed are described in the "Personal Information Sources," "How We Use Your Personal Information," and "How We Disclose Personal Information" sections above.

Sensitive Personal Information. We do not collect or process sensitive personal information as that term is defined under applicable state privacy law, and we do not use or disclose sensitive personal information for purposes of inferring characteristics about you. Accordingly, we do not offer a right to limit the use of sensitive personal information. Payment card information is transmitted directly to our payment processor and is used solely to complete the transaction you have requested.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
• Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
• Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
• Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt-out of those uses here .
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Cookies, Pixels, and Tracking Technologies

What we use. The Services use cookies, web beacons, pixels, tags, software development kits, session identifiers, local storage, and similar technologies (collectively, "Tracking Technologies") that collect information about your device, your browser, your IP address, and your interactions with the Services. Some Tracking Technologies are strictly necessary to operate the Services — for example, to maintain your session, remember the contents of your cart, and secure the checkout process. Others support analytics, personalization, and advertising.

Who receives this information. We use Tracking Technologies provided by third parties, which may include Shopify, Meta Platforms, Inc. (including the Meta Pixel and Conversions API), Google LLC (including Google Analytics and Google Ads), Klaviyo, and other analytics and advertising providers. Some of these providers act as our service providers or processors and use the information only to perform services for us. Others act as independent controllers or third parties and may use the information for their own purposes, including to build profiles, measure advertising performance across websites, and serve advertising to you on other services. Their handling of your information is governed by their own privacy policies.

Information may be transmitted directly to third parties. You acknowledge and understand that when you interact with the Services, Tracking Technologies may transmit information — including your IP address, device and browser characteristics, pages viewed, items viewed or purchased, and actions taken on the Services — directly to these third parties at the time of your interaction, and that this transmission occurs contemporaneously with your use of the Services.

Consent. By accessing or using the Services, and where applicable by accepting the cookie or consent notice presented to you, you expressly consent to the use of these Tracking Technologies, to the collection and recording of your interactions with the Services, and to the transmission of that information to and its use by the third parties described above. You further consent to our service providers and partners acting as parties to and participants in your communications with us for the purpose of providing, securing, analyzing, and improving the Services. This consent is given knowingly and voluntarily, and applies at the time you access the Services and each time thereafter.

Withdrawing consent. You may withdraw or modify your consent at any time by adjusting your preferences through the cookie or consent notice on our website, by using our opt-out mechanism described below, by adjusting your browser settings to refuse or delete cookies, or by enabling a Global Privacy Control or similar opt-out preference signal. Disabling strictly necessary Tracking Technologies may prevent parts of the Services from functioning.

Opting out of targeted advertising. You may opt out of the sale or sharing of your personal information for targeted advertising through the "Do Not Sell or Share My Personal Information" link on our website. Additional industry opt-out tools are available through the Digital Advertising Alliance at optout.aboutads.info and the Network Advertising Initiative at optout.networkadvertising.org.

No recording of communications content. We do not record telephone calls, and we do not use session replay or similar technologies that capture keystrokes or the content of information you enter but do not submit to us, except to the extent necessary to secure the checkout process and prevent fraud.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy. In determining retention periods, we consider the amount, nature, and sensitivity of the information; the potential risk of harm from unauthorized use or disclosure; the purposes for which we process it; whether those purposes can be achieved by other means; and applicable legal, tax, accounting, and reporting requirements. Generally: transaction and order records are retained for seven (7) years to meet tax and accounting obligations; account information is retained while your account remains active and for two (2) years thereafter; marketing contact information is retained until you unsubscribe and for a reasonable period thereafter to honor your opt-out; and website usage and analytics data is generally retained for twenty-six (26) months. We may retain information longer where required by law or where necessary to establish, exercise, or defend legal claims.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. You can exercise your rights to opt-out of those uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Additional California Disclosures

Do Not Sell or Share. We share personal information with advertising partners for purposes that constitute "sharing" for cross-context behavioral advertising, and may constitute a "sale," under California law. You may exercise your right to opt out at any time through the "Do Not Sell or Share My Personal Information" link on our website or by contacting us at help@oakandpsalm.com.

Shine the Light. California Civil Code § 1798.83 permits California residents to request information regarding disclosure of personal information to third parties for their direct marketing purposes. We do not disclose personal information to third parties for those third parties' own direct marketing purposes. You may direct inquiries under this section to help@oakandpsalm.com.

Financial Incentives. We may offer discounts, promotional codes, early access, or similar benefits in exchange for your email address, telephone number, or enrollment in our marketing communications. These may constitute "financial incentives" under California law. The material terms are: you provide contact information and consent to marketing communications, and in exchange receive the stated benefit. We estimate the value of your personal information in this context to be reasonably related to the value of the offered benefit, calculated by reference to the expense we incur in providing it. You may withdraw at any time by unsubscribing using the link in any marketing message or by contacting us. Participation is entirely voluntary, and declining does not affect the price or quality of any product.

Contact. Because we operate exclusively online, requests may be submitted by email to help@oakandpsalm.com. We will respond within the timeframes required by applicable law.

Additional State Rights

Residents of states including Colorado, Connecticut, Virginia, Utah, Texas, Oregon, Montana, Delaware, Iowa, Nebraska, New Hampshire, New Jersey, Minnesota, Maryland, Tennessee, Indiana, Kentucky, and Rhode Island may have rights comparable to those described above, subject to each state's requirements and exceptions. Where required, we honor universal opt-out mechanisms including Global Privacy Control.

Appeals. If we decline to act on your request, you may appeal by emailing help@oakandpsalm.com with "Privacy Appeal" in the subject line and a description of your request. We will respond within the period required by applicable law. If your appeal is denied, you may contact your state Attorney General.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Interpretation and Limitations

This Privacy Policy describes our practices generally and is not a contract or a warranty of any specific outcome. Where a provision is held unenforceable in a jurisdiction, that provision applies to the maximum extent permitted and the remainder is unaffected. Nothing in this Privacy Policy is intended to grant rights beyond those provided by applicable law, and this Privacy Policy does not modify the dispute resolution provisions of our Terms of Service, which govern any claim relating to the Services, including claims relating to the collection, use, or disclosure of information described here.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at help@oakandpsalm.com or contact us by mail at Oak & Psalm, 245 Treadstone Way, Fairhope AL 36532, United States.